What we stand for
INTEGRITY: We will maintain high ethical standards and approach issues professionally, without bias and in a transparent manner in order to win the trust of all our stakeholders.
ACCOUNTABILITY: We will listen to our customers and ensure our services (Air Traffic, Aeronautical Information, Flight Information, Communications, Navigation and Surveillance and Regulatory solution services) match customer needs. We will be responsive to customer and client requests and will strive to exceed their expectations on each and every interaction. We will measure the level of customer satisfaction on a regular basis.
FAIRNESS: We will be open about the costs which we impose on the Industry and keep regulations simple and user friendly. We will explain our processes and eliminate unnecessary bureaucracy. The Authority will strive to make evidence- and risk-based decisions in dealing with people.
EXCELLENCE: We will continually strive for and consistently achieving the highest standards. We will benchmark ourselves against comparable services internationally and in Namibia.